XPRESS Rider Terms

Xpress Service LLC · Effective October 14, 2026 · Updated November 8, 2026

Please read these terms. By turning on the switch when you create your rider account, you agree to them.

1. What XPRESS is

XPRESS is software run by Xpress Service LLC ("XPRESS", "we") that connects riders with independent drivers. XPRESS is not a transportation company and does not own or employ the drivers. Your ride is provided by the driver, who sets their own rates.

2. Your account

• You must be at least 18 years old and give us true information.
• Keep your password private. You are responsible for what happens in your account.

3. Requesting a ride

• You see your price before you request a ride, and that price is the price you pay for that ride. The price is held for a short time, and if it expires, the app shows you a new one.
• When many riders are waiting and few drivers are nearby, a higher price multiplier may apply. It is always shown before you request.
• A request keeps waiting for a driver until a driver accepts or you cancel it.

4. Paying

• You pay with the card you add in the app. Payments are handled by Stripe, and XPRESS does not see your full card number.
• Your card is charged for your ride when the trip ends. If a charge is declined, replace your card in the Profile tab and pay for your last trip before you request another ride.
• If you are charged the wrong amount, email us with the trip date.

5. Cancelling

• You can cancel for free while your request is waiting for a driver.
• After a driver accepts, you can cancel for free for the first 2 minutes.
• If you cancel more than 2 minutes after a driver accepts, you pay that driver's cancellation fee.
• You cannot cancel once the trip has started.

6. Referrals and credits

• Your friends get a $5 credit when they sign up with your code. After 5 friends have completed their first ride, you earn a $5 credit, and your code then stops working.
• Credits come off your next fare. They are not cash, cannot be transferred, and can be cancelled if we find cheating or fake accounts.
• XPRESS may change or end this offer for future riders.

7. How you must act

• Be respectful to your driver. Do not harass, threaten or discriminate against anyone.
• Do not use XPRESS for anything illegal, and do not ask a driver to break traffic laws.
• Wear your seat belt, and do not bring more passengers than the car can safely hold.
• You are responsible for damage you cause to a driver's car.
• In an emergency, call 911.

8. Lost items, ratings and problems

If you lose something in a car, email us the trip date and what you lost, and we will contact the driver. Riders and drivers can rate each other, and we may remove accounts with repeated bad behavior.

9. Your information

How we collect and use your information is explained in our privacy policy. You can delete your account any time from the Profile tab.

10. Limits on our responsibility

XPRESS is provided "as is" and "as available". We do not promise the app will always work without interruption or that a driver will always be available. Drivers are independent, and to the fullest extent the law allows, XPRESS is not responsible for what a driver does or for indirect losses. Nothing here limits any right you have under the law where you live.

11. Changes

If we change these terms, we will tell you in the app. If you keep using XPRESS after that, you accept the change.

12. Governing law

These terms are governed by the laws of the State of Maryland.

Contact us

Xpress Service LLC. Email: xrydeservice@gmail.com