Privacy Policy
Effective October 14, 2026 · Updated November 8, 2026
XPRESS is a software platform that connects riders with independent drivers, operated by Xpress Service LLC ("XPRESS", "we", "us"). Riders request rides, and independent drivers who subscribe to XPRESS give them. This policy explains what information we collect, why, who we share it with, and the choices you have.
Information we collect
- Account details: your name, email address, phone number (optional), and whether you are a rider or a driver. Your password is stored in scrambled form, so we cannot read it.
- Location: when you request a ride we use your location as the pickup point. Drivers share their location while they are online with the app open, so riders can be matched and can follow the car. During a trip we record the route so the fare can be calculated.
- Trip details: pickup and drop-off addresses, times, route, distance, fare, ratings, and favorites.
- Driver details: driver's license photos (front and back) with its state and expiry date, vehicle details, vehicle registration, insurance and inspection documents, background check results, your rates, and your subscription status.
- Payments: card details are collected and held by Stripe. We keep only the card brand, the last four digits, and Stripe reference numbers. Drivers' payout details (bank or debit card) are also held by Stripe.
- Notifications: a notification address for your phone, so we can tell you when a driver accepts, arrives, and so on.
- Referrals: your referral code, who used it, and any referral credit or bonus.
How we use it
- To match riders with drivers, show trips on the map, and calculate fares.
- To charge riders, pay drivers, and bill driver subscriptions.
- To check that drivers are eligible to drive, for the safety of riders.
- To send you notifications about your rides and account.
- To keep the service safe, prevent fraud, resolve disputes, give support, and meet legal obligations.
Who we share it with
- The other person on your trip. A rider sees the driver's first name, rating, vehicle, plate, and live location. A driver sees basic rider details such as first name and rating, plus the pickup and drop-off.
- Service providers that help us run XPRESS: Stripe (payments, payouts, subscriptions), Checkr (driver background checks), Mapbox (road routes and travel times; we send pickup and drop-off coordinates), Expo (phone notifications), and our cloud hosting, database and private file storage providers.
- Authorities or others when required by law, or when needed to protect someone's safety or our rights.
We do not sell your personal information. We do not use it for advertising and we do not track you across other companies' apps or websites.
How long we keep it
We keep your information while your account is open. When you delete your account, your name, email, phone number, saved card, payout account link, and uploaded documents are removed. Trip and payment records are kept without your name, because we need them for accounting, tax and dispute purposes.
Your choices
- Delete your account inside the app: riders, open the Profile tab; drivers, open the menu and choose Account & settings. Then scroll to Delete account.
- Ask a question or request a copy or correction of your information by contacting us at xrydeservice@gmail.com.
- Location and notifications can be turned off in your iPhone's Settings. XPRESS cannot match rides without location.
Security
Information moves between the app and our servers over encrypted connections. Passwords are scrambled, and drivers' documents are kept in private storage that only authorized XPRESS staff can open.
Children
XPRESS is not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
If we change this policy, we will update the date at the top of this page.
Contact us
Xpress Service LLC. Email: xrydeservice@gmail.com