XPRESS Support
Help for riders and drivers in Maryland
Contact us
Email xrydeservice@gmail.com. Tell us the email address on your XPRESS account and what happened, and include the date of the trip if it is about a ride.
In an emergency, call 911.
Riders
- I was charged the wrong amount. The price you see when you request a ride is the price you pay. If your charge is different, email us with the trip date.
- My card was declined. Open the Profile tab and replace your card, then pay for your last trip from the Ride tab.
- Cancel a ride. Tap Cancel ride on the trip screen. A request waits for a driver until you cancel it.
- Lost something in a car. Email us the trip date and what you lost, and we will contact the driver.
Drivers
- Documents and approval. Upload your license (front and back), registration, insurance and inspection from the menu. We review them, and you can go online once everything is approved.
- Payouts. Set up payouts in the menu. Fares go to your Stripe payout account, and Instant payout sends your available balance to a debit card.
- Subscription. Manage or cancel your subscription from My subscription in the menu.
- Rates. Use the suggested rates, or set your own under My rate card.
Delete your account
You can delete your account yourself, any time, inside the app:
- Riders: open the Profile tab, scroll to the bottom, and tap Delete account.
- Drivers: open the menu, choose Account & settings, scroll to the bottom, and tap Delete account.
Finish or cancel any ride in progress first. Drivers should also let any payout balance reach their bank. If you cannot sign in, email us from your account email address and we will delete it for you. See what is removed in our privacy policy.